Frequently Asked Questions

Everything you need to know about shopping with Off Duty.

How long does shipping normally take?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to start your request and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Do you ship internationally?

Yes, Off Duty ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

Are your products covered by a warranty?

All Off Duty products come with a 1-year limited warranty against manufacturing defects. If you experience an issue with your purchase, please reach out to our quality assurance team.